We welcome all comments on the services provided by the Practice.

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

You may write to us or contact us by phone or fax.

Our details can be found on our Contact Us page.

Complaints procedure

Complaints about the services offered by St Mary’s Surgery are thankfully very rare, but are taken extremely seriously and are dealt with fairly and promptly.

Complaints or compliments should be addressed, preferably in writing, to the practice manager. Please be as specific as possible.

We will thoroughly investigate your complaint and will do our best to explain what has happened and respond where necessary.